>Steve Danuser: Sylvanas and Anduin's arcs have been key areas of focus for us. We've done so much buildup over the years of Sylvanas' arc, all the way from her pursuit of Arthas in Wrath of the Lich King to instigating the war between factions in Battle for Azeroth. So, we were very mindful of wanting Shadowlands to finally reveal those motivations that she's had all this time.

>Why has she done the things she's done? Well, it's been in service of this larger plan, where she feels this balance between death and life is broken and she wants to remake that. The Jailer is her conduit for doing so, and thus she formed that partnership with him.

>But as we've seen through Shadowlands, there's been cracks of doubt coming in. In the process of trying to convert Anduin to their cause, he has raised some uncomfortable questions for her that she's had to ponder. We've seen that come to light in some of the amazing cinematics that we have for 9.0, and that storyline continues in Chains of Domination. As we get closer to understanding the Jailer’s full plan, we can see Sylvanas' role in that come into the light. She's going to face those things that have been gnawing away at the corners of her mind through the course of her interactions with Anduin.

>So, we really wanted to make that Sylvanas story something that was clear and understandable for our players. Whenever you have a lot of mystery about the motivations of a character, it can lead to lots of speculation. Now she's dropped her mask, she's shown what her goal is. And now it comes down to: Is she going to go through with it? We feel like this encounter in the Sanctum of Domination raid is really a moment to pull all those threads together. Once you understand what the Jailer’s trying to achieve, her being caught up in that is a really pivotal story moment for Chains of Domination and the rest of the Shadowlands story to follow.